The two stages are:
1) Getting very angry
2) Being rather flippant
The background of the whole thing is that I booked some tickets to see Pat Metheny at the Hammersmith Apollo in June. I booked them in March - a month ago. As well as paying for the tickets I paid over £20 in booking and postage fees. Rather excessive I thought but at least it should guarantee good service. Did it bollocks.
The tickets were confirmed as shipped a day or so after I bought them, but a week later I hadn't received them. I got in touch with Eventim who said that it I waited until 5 days before the event they'd arrange for me to collect them on the night. I pointed out how foolish it would be to cut it so fine given that things obviously had already gone wrong once. I asked them to send them out by recorded delivery instead. Failing that they could make them available for immediate collection at the venue and refund their fees.
I got an email back telling me what their policy was as if that was a genuine reason why they couldn't carry out a simple recovery operation for lost tickets as and when circumstances necessitated. So I phoned them up. After speaking to another policy-parroting zombie I was handed to a manager who first attempted to fob me off with the same nonsense about policy and then tried to suggest that it was there to prevent ticket fraud. The best I could get out of her was a promise to contact the venue and ask what they would allow the ticket agents to do.
Then I got this email.
It made me angry, so I sent this reply.
A week later I had calmed down a bit and resigned myself to having tried everything and just thought that I would have to put up with the stress and if the worst came to the worst and the four of us didn't get in I could always take legal action.
But then I got this reply.
What was the point in getting angry again? So I got very flippant. Having been reading a lot of David Thorne's email conversations (highly recommended!) this week possibly had some influence on what I wrote in response.
